{"id":17,"date":"2025-11-02T23:23:31","date_gmt":"2025-11-02T15:23:31","guid":{"rendered":"https:\/\/sagatronic.com.tr\/?page_id=17"},"modified":"2025-12-02T23:33:42","modified_gmt":"2025-12-02T15:33:42","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/sagatronic.com.tr\/tr\/refund-returns\/","title":{"rendered":"Para \u0130adesi ve \u0130ade Politikas\u0131"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">This policy explains how to request returns, exchanges, and refunds for televisions (\u201cTVs\u201d) and TV accessories purchased from <strong>[sagatronic]<\/strong> via <strong>[sagatronic.com.tr]<\/strong> or our authorized sales channels. Your statutory rights remain unaffected.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1) Return Window<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>TVs:<\/strong> Eligible for return or exchange within <strong>30 calendar days<\/strong> of delivery.<\/li>\n\n\n\n<li><strong>Accessories &amp; mounts:<\/strong> <strong>30 days<\/strong> unopened; defective accessories may be returned\/exchanged within <strong>30 days<\/strong> even if opened.<\/li>\n\n\n\n<li><strong>Dead on Arrival (DOA):<\/strong> If your TV will not power on or has a critical fault out of the box, report within <strong>7 days<\/strong> of delivery for a prioritized replacement.<\/li>\n\n\n\n<li><strong>Damaged in Transit:<\/strong> Report visible or concealed shipping damage within <strong>48 hours<\/strong> of delivery (see Section 6).<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Tip: Please keep original packaging, foam, and all inserts for at least <strong>30 days<\/strong> after delivery. They are required for safe return shipping and inspection.<\/p>\n<\/blockquote>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2) Return Eligibility &amp; Condition<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible, the item must be:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>In <strong>like-new condition<\/strong>, free of scratches, cracks, dents, or screen damage.<\/li>\n\n\n\n<li>Returned <strong>with all original materials<\/strong>: box, foam, remote, power cable, manuals, stands\/feet, wall-mount hardware (if included), and any bundled items or gifts.<\/li>\n\n\n\n<li><strong>Factory reset<\/strong> with personal accounts signed out and data removed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Non-returnable items (except if defective on arrival):<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Software, digital downloads, gift cards.<\/li>\n\n\n\n<li>Customized, special-order, or non-standard configurations.<\/li>\n\n\n\n<li>Items damaged by misuse, improper installation, liquid intrusion, surge events, or unauthorized repair.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3) How to Start a Return (RMA)<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Request an RMA:<\/strong> Contact us at <strong>[<a href=\"info@sagatronic.com.tr\">info@sagatronic.com.tr<\/a>]<\/strong> or <strong>[<a href=\"tel:08508402872\">0850 840 2872<\/a>]<\/strong> with your order number, serial number, and reason for return.<\/li>\n\n\n\n<li><strong>Photo\/Video Confirmation:<\/strong> For damage\/defect claims, attach photos or a short video (box, foam, screen powered on, visible issue).<\/li>\n\n\n\n<li><strong>Receive Instructions:<\/strong> We\u2019ll provide your <strong>RMA number<\/strong>, return label or freight booking details, and packing guidance.<\/li>\n\n\n\n<li><strong>Pack Securely:<\/strong> Use the original box\/foam. If missing, tell us\u2014returns without proper protection may be refused or incur additional fees due to transit damage.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4) Return Shipping &amp; Fees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Defective, DOA, or our error:<\/strong> We cover return shipping and replacement delivery costs.<\/li>\n\n\n\n<li><strong>Change of mind \/ wrong size \/ buyer\u2019s remorse:<\/strong> You pay return shipping. Original shipping is non-refundable.<\/li>\n\n\n\n<li><strong>Restocking fee (where allowed by law):<\/strong>\n<ul class=\"wp-block-list\">\n<li>0% for unopened returns in original condition.<\/li>\n\n\n\n<li>Up to <strong>10%<\/strong> for opened items in like-new condition.<\/li>\n\n\n\n<li>Up to <strong>20%<\/strong> if packaging or accessories are missing, or cleaning\/repacking is required.<\/li>\n\n\n\n<li>We do not charge a restocking fee for verified defects or transit damage.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5) Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Want a different size or model? We\u2019ll help arrange an <strong>exchange<\/strong> within the return window:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pay\/receive any <strong>price difference<\/strong>.<\/li>\n\n\n\n<li>Follow the same RMA steps. Exchange ships after the original unit is scanned by the carrier or after inspection, depending on stock and risk review.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6) Damaged in Transit (48-Hour Rule)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Upon delivery:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inspect carton<\/strong> before signing. If you see damage, ask the driver to note it and take photos.<\/li>\n\n\n\n<li>For concealed damage, <strong>keep all packaging<\/strong> and contact us within <strong>48 hours<\/strong> with photos of the box, foam, and screen.<\/li>\n\n\n\n<li>We will arrange a replacement or repair at no cost after verification.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7) DOA &amp; Early Defects<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>DOA (within 7 days):<\/strong> Replacement or full refund per your preference after verification.<\/li>\n\n\n\n<li><strong>Functional defects (within 30 days):<\/strong> We cover return shipping and provide a replacement, repair, or refund.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">After 30 days, issues are handled under the <strong>manufacturer warranty<\/strong> (see Section 10).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8) Refund Method &amp; Timing<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued to the <strong>original payment method<\/strong> once the return passes inspection.<\/li>\n\n\n\n<li>Inspection typically takes <strong>2\u20133 business days<\/strong> after the item reaches our facility; banks may require an additional <strong>3\u201310 business days<\/strong> to post funds.<\/li>\n\n\n\n<li>If purchased with financing\/BNPL, refunds go to that account per the lender\u2019s rules.<\/li>\n\n\n\n<li>Shipping charges are refundable only if the return is due to our error or a verified defect.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9) Missing Parts or Wrong Item<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Received the wrong model or missing accessories? Contact us within <strong>7 days<\/strong> of delivery. We\u2019ll ship missing parts or replace the item at our cost once confirmed.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10) Warranty Service (After Return Window)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Beyond the return period, your TV remains covered under our <strong>limited warranty<\/strong> and applicable local laws. We\u2019ll help with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Troubleshooting and firmware updates.<\/li>\n\n\n\n<li>Authorized service center referral or in-home service (model\/region dependent).<\/li>\n\n\n\n<li>Parts and labor per your warranty terms.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11) Freight &amp; Large-Screen Guidance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For <strong>large TVs<\/strong> (commonly 65&#8243; and above) shipped by freight:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use original carton\/foam; the unit must be <strong>upright<\/strong> on a pallet where required.<\/li>\n\n\n\n<li>We arrange the pickup window; please be available at the scheduled time.<\/li>\n\n\n\n<li>If original packaging is not available, ask us for approved packing options (fees may apply).<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12) Cancellations &amp; Delivery Refusals<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Before shipment:<\/strong> Free cancellation; full refund.<\/li>\n\n\n\n<li><strong>After shipment:<\/strong> Treated as a return (shipping may be non-refundable; restocking may apply).<\/li>\n\n\n\n<li><strong>Refused delivery (non-damage):<\/strong> Counted as a buyer\u2019s remorse return; shipping\/restocking may apply.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13) Bundles, Gifts, &amp; Promotions<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Bundle or promotional items must be returned <strong>together<\/strong>. If you keep part of a bundle, the refund will be adjusted to reflect the full, non-promotional price of items kept.<\/li>\n\n\n\n<li>Free gifts must be returned unused; otherwise, their value may be deducted from your refund.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14) Data &amp; Privacy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before returning, <strong>sign out<\/strong> of streaming accounts, remove personal data, and perform a <strong>factory reset<\/strong>. We are not responsible for data left on returned products.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15) Contact<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a><strong><a>info@sagatronic.com.tr<\/a><\/strong><\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> <strong><a href=\"tel:08508402872\">0850 840 2872<\/a><\/strong><\/li>\n\n\n\n<li><strong>Returns Address:<\/strong> [Returns Dept., Your Brand, Street, City, State\/Province, ZIP\/Postal, Country]<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">16) Policy Notes<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This policy applies to purchases from <strong>[sagatronic]<\/strong> official channels. For marketplace or retailer purchases, please follow their return policies.<\/li>\n\n\n\n<li>Where this policy conflicts with <strong>mandatory local consumer law<\/strong>, we will follow the law that provides you with greater protection.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>This policy explains how to request returns, exchanges, and refunds for televisions (\u201cTVs\u201d) and TV accessories purchased from [sagatronic] via [sagatronic.com.tr] or our authorized sales channels. Your statutory rights remain unaffected. 1) Return Window Tip: Please keep original packaging, foam, and all inserts for at least 30 days after delivery. They are required for safe [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-17","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sagatronic.com.tr\/tr\/wp-json\/wp\/v2\/pages\/17","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sagatronic.com.tr\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sagatronic.com.tr\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sagatronic.com.tr\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sagatronic.com.tr\/tr\/wp-json\/wp\/v2\/comments?post=17"}],"version-history":[{"count":0,"href":"https:\/\/sagatronic.com.tr\/tr\/wp-json\/wp\/v2\/pages\/17\/revisions"}],"wp:attachment":[{"href":"https:\/\/sagatronic.com.tr\/tr\/wp-json\/wp\/v2\/media?parent=17"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}